Privacy Policy

Last updated: January 2026

Welcome to cv445, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how cv445 ("we", "us", "our") collects, processes, stores, and protects the personal data of players who access or use our services through our website at https://cv445.ws. By registering an account or using any cv445 service, you confirm that you have read, understood, and agreed to this Privacy Policy in full.

This policy applies to all users of cv445 services, including visitors who browse our platform without registering, registered members who deposit and place bets, and players who participate in promotions, tournaments, or loyalty programmes. We are committed to maintaining the highest standards of data protection and ensuring that your personal information is handled responsibly at every stage.

1. Information We Collect

When you interact with cv445, we may collect different categories of personal information depending on how you use our services. The types of data we collect include, but are not limited to, the following:

• Identity data: full name, date of birth, gender, and national identification details required for account verification.
• Contact data: email address, mobile phone number, and residential address including city (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial data: payment method details including bKash account numbers, Nagad numbers, Rocket accounts, bank information (Dutch-Bangla Bank, BRAC Bank, City Bank), deposit history, and withdrawal records.
• Technical data: IP address, browser type and version, device identifiers, operating system, access timestamps, and session logs.
• Usage data: games played, bets placed, bet amounts, bonus claims, promotion participation history, and platform navigation behaviour.

2. How We Use Your Information

cv445 processes your personal data only for specific, legitimate purposes. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. The lawful bases on which we process data include performance of a contract, compliance with legal obligations, legitimate interests, and, in certain cases, your explicit consent.

Core Service Delivery

We use your information to operate and manage your cv445 account, process deposits and withdrawals via bKash, Nagad, Rocket, and other payment methods, provide access to cricket betting, live casino, slots, and crash game content, and handle any customer support queries you raise with us.

• Creating, verifying, and maintaining your account profile in accordance with our Know Your Customer (KYC) requirements.
• Processing financial transactions including deposits, withdrawals, bonus credits, and refunds.
• Delivering promotional offers, bonuses, free spins, and personalised game recommendations.
• Responding to your support requests, complaints, and technical inquiries promptly.

Security, Compliance & Fraud Prevention

We have a strict obligation to ensure the integrity of our platform. We use collected data to safeguard the security of cv445 accounts and transactions, fulfil Anti-Money Laundering (AML) and Responsible Gaming obligations, and protect our players from fraudulent activity.

• Verifying player identity to prevent underage gambling (21+ requirement strictly enforced).
• Monitoring account activity for signs of problem gambling and applying responsible gaming limits where appropriate.
• Investigating suspicious transactions, detecting fraud, and taking action to protect the financial integrity of our platform.

3. Cookies and Tracking Technologies

cv445 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device that allow us to recognise your browser and remember certain information between visits. We use the following categories of cookies:

• Essential cookies: required for the platform to function correctly, including maintaining your logged-in session and enabling secure payment processing.
• Analytics cookies: used to understand how players navigate our website, which games are most popular, and how we can improve the overall user experience.
• Preference cookies: used to remember your language settings, currency preference, and other personalisation choices you have made on the platform.
• Security cookies: help us detect and prevent fraudulent access attempts, bot traffic, and unauthorised use of player accounts.
• You may configure your browser to block or delete cookies; however, doing so may affect the functionality of certain cv445 services, particularly secure login and payment features.

4. Sharing of Personal Data

cv445 does not sell or trade your personal data to third parties for commercial purposes. However, in certain circumstances, we may share information with trusted partners strictly for the purpose of delivering and operating our services. All such disclosures are governed by strict data processing agreements and applicable law.

• Payment processors: bKash, Nagad, Rocket, Visa, Mastercard, and other payment partners receive only the financial data strictly necessary to complete your transaction.
• Game providers: technology partners such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data required to deliver their game content on our platform.
• Regulatory and legal authorities: we may disclose personal data where required by applicable law, a court order, or a lawful regulatory investigation, including obligations under anti-money laundering regulations.
• Identity verification providers: KYC service partners who assist with document authentication and age verification to ensure all players are 21 years or older.

5. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Active account data is retained for the entire duration of your account registration with cv445 and for a minimum period of five years after account closure.
• Financial transaction records are retained for a minimum of seven years to comply with anti-money laundering legislation and financial reporting obligations.
• Technical and usage logs are typically retained for 12 months for fraud detection, security auditing, and platform analytics purposes.

6. Your Rights

cv445 respects your right to control your personal data. Subject to applicable law, you have the following rights in respect of the personal data we hold about you: the right to access a copy of your personal data; the right to correct inaccurate or incomplete information; the right to request erasure of data that is no longer necessary; the right to restrict or object to certain forms of processing; and the right to withdraw consent where processing is based on consent.

To exercise any of the above rights, please contact our support team by email at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with our obligations under applicable data protection principles. Note that certain rights may be limited where their exercise would conflict with our legal obligations, fraud prevention activities, or the rights of other individuals.

7. Data Security

cv445 implements robust technical and organisational measures to protect your personal data from unauthorised access, loss, disclosure, or destruction. Our security infrastructure includes the following safeguards:

• SSL/TLS encryption on all data in transit between your device and our servers, ensuring that sensitive information such as login credentials and payment details cannot be intercepted.
• Encrypted storage of sensitive account data at rest, with access restricted to authorised personnel only on a strict need-to-know basis.
• Regular security audits, penetration testing, and monitoring of our systems to identify and remediate vulnerabilities before they can be exploited.

8. International Data Transfers

As a platform serving players primarily in Bangladesh, cv445 may store or process personal data on servers or with technology partners located outside of Bangladesh. In all such cases, we ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to that provided under applicable data protection laws. This includes, where relevant:

• Contractual clauses with our data processors and sub-processors that impose equivalent data protection standards to those we apply internally.
• Transferring data only to countries or organisations that provide an adequate level of data protection as determined by relevant regulatory guidance.
• Maintaining records of all data processing activities and international transfers for audit and compliance purposes.
• Notifying you promptly in the event of a data breach that is likely to result in a risk to your rights or freedoms, as required by applicable law.

9. Minors and Age Verification

cv445 services are strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. All new player registrations are subject to age verification as part of our KYC process. If we become aware that personal data has been collected from a person under the age of 21 without appropriate consent, we will take immediate steps to delete such data and close the associated account. If you believe that a minor may have accessed or registered on our platform, please contact us at [email protected] immediately.

10. Third-Party Links and Services

Our platform may reference or integrate services provided by third-party providers, including payment gateways, game developers, and security services. cv445 is not responsible for the privacy practices of third-party services, and thisPrivacy Policy does not govern the data practices of any third-party provider. We encourage you to review the privacy policies of any third-party services you interact with when using our platform.

We do not embed social media tracking pixels or third-party advertising networks on cv445.ws. Any technical integrations we use are solely for the purpose of delivering and improving the cv445 gaming experience for players in Bangladesh.

11. Changes to This Privacy Policy

cv445 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other reason. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification. Your continued use of cv445 services after any such update constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically to stay informed of how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which cv445 processes your personal data, please do not hesitate to reach our dedicated support team. You can contact us at any time by emailing [email protected]. Our support team operates around the clock, 24/7, on Bangladesh Standard Time (BST, UTC+6), and will endeavour to respond to all privacy-related enquiries within a reasonable timeframe.